How Tapestry Scaled Leadership Development for Store Directors

Indutry

Retail/ Luxury

Products Used

Leadership Development

Tapestry is an American multinational fashion holding company headquartered in New York City. It is the parent company of three major brands: Coach New York, Kate Spade New York, and Stuart Weitzman. Originally founded as Coach, Inc., the company rebranded to Tapestry in 2017 to reflect its evolution into a modern luxury house of brands. With a strong global retail presence and a focus on craftsmanship, innovation, and inclusivity, Tapestry is recognized as a leader in the accessible luxury fashion industry.

Challenges

Tapestry’s Store Directors are long-tenured leaders and key talent within the organization. As the company sought to support them in a more structured and intentional way, the challenge was to design a program that both honored their experience and equipped them with the skills, self-awareness, and perspectives needed to evolve into the next generation of leaders. The objective was therefore to design a program that both respected their existing expertise and equipped them with the skills, self-awareness, and broader perspectives required to evolve into the next generation of leaders.

Solution

Coachello partnered with Tapestry to deliver a tailored leadership development journey combining 360 assessments, workshops, and individual coaching. The mix of in-person and virtual sessions created flexibility, while diverse trainers brought both retail expertise and fresh perspectives. This approach ensured Store Directors gained practical tools, personal insights, and the confidence to step into future leadership roles.

Results

27.3% Increased confidence in handling complex situational challenges
35% Significant improvement in long-term leadership posture
4,7/5 Average Coaching Satisfaction rate
4+ Workshops per cohort

"As I was new to coaching, I appreciated that I didn't have to prepare so much. My coach explained the process to me on the day of our first session, and I felt very comfortable being guided by her insightful questions that allowed me to see my situation from different perspectives and take actions I felt more aligned with."

— Store Director at Tapestry —

Unlock the Power of Coaching

Enhance leadership, boost performance, and drive growth with AI-powered and human-led coaching.

Get a free consulting call